At HotOrder, customer satisfaction is our priority. We aim to provide quality consulting services, but if you are not completely satisfied, this policy outlines our return and refund process.
1. Overview
We strive to deliver high-quality consulting services. If you are unhappy with a service you received, you may be eligible for a refund based on the conditions outlined below.
2. Refund Eligibility
Refund eligibility varies depending on the type of service:
Pre-Consultation Cancellations: If you cancel a booked consultation at least 48 hours before the scheduled time, you are eligible for a full refund.
Service Quality Concerns: If you are not satisfied with a completed service, please contact us within 14 days to discuss your concerns. We will review the case to determine if a partial or full refund is appropriate.
Ineligible Refunds: Services that have been fully rendered (e.g., property viewings, evaluations, or legal advice) are not eligible for a refund.
3. How to Request a Refund
To request a refund, please email us at info@hotorder.uk with the following details:
Full name and contact information.
Service purchased, including the date and reference number.
Reason for your refund request with supporting documentation if applicable.
Our team will review your request within 7 business days and notify you of the outcome.
4. Refund Process
Approved refunds will be processed to your original payment method. It may take up to 10 business days for the refund to reflect, depending on your bank or payment provider.
5. Cancellations
Service Cancellations: You may cancel a service by contacting us at least 48 hours before the scheduled time for a full refund.
Late Cancellations: Cancellations made within 48 hours of the scheduled time may incur a fee or be ineligible for a refund, depending on the service.
Contact Us:
For any questions about our Return and Refund Policy, please contact us:
Email: info@hotorder.uk
Phone: +44 (739) 804-0803
Address: 232 Chapel St, Salford M3 5LE, UK